At ScribePay, we take pride in providing convenient and member-first features that allow you to easily manage your money and subscriptions. However, we understand that you may occasionally encounter problems and require assistance in navigating our services.
That’s why our customer support team is always standing by to assist you. If you’ve never reached out to ScribePay before and don’t know where to start, this article is for you!
We’ll walk you through the different ways you can get in touch with us, so you can get the help you need as quickly as possible.
How to contact ScribePay Support service
We offer customer support through live chat, phone, and email. You can reach out to the ScribePay support team whether you need help with a technical issue or have a question about your Virtual card, E-money wallet, or control feature. Here’s how to contact our team:
Contacting ScribePay via live chat
The live chat feature is available through the ScribePay app. Once you log in, tap the person icon at the top of the screen, then tap app settings, a live chart option should appear for you to get conversation going. This feature is available Monday – Saturday 8 AM – 8 PM so you can always get answers right away.
The live chat is also available through the website.
Contacting ScribePay via email
Our support team is also available via email. Just send an email to hey@scribepayments.co.uk clearly describing the issue you’re experiencing or the question you have. Be detailed so our team can respond promptly and accurately.
Manage your subscriptions from one app.
Say goodbye to forgotten missed trials, missed payments and unwanted charges.
Manage your subscriptions from one app.
Say goodbye to forgotten missed trials, missed payments and unwanted charges.
ScribePay support resources before you contact us
Before reaching out to our customer support, check out the ScribePay FAQ to see if your questions have already been answered. The FAQ page covers several topics, from what is ScribePay to the difference between basic and premium.
In addition to our FAQ page, our features page includes more on the service and what you get from ScribePay. Here are some places to start:
- ScribePay Virtual Card– With ScribePay, there is one virtual card and app for all your subscriptions and online payments. When you pay for a subscription, we automatically track the subscription. In the app, you have the option to add a description to the subscription and set the amount you are willing to pay on a monthly basis. This is your rule, and we will never deviate from this rule except if you update this within the app.
- ScribePay e-money wallet– You won’t have to switch bank accounts! You’re welcome to keep your current bank and use ScribePay on the side for all things subscription and online payment. That said, of course, we’re happy when so many of our customers choose to move all their subscriptions from their bank accounts or credit cards to us once they discover that using ScribePay is the Smart way to track, pay and manage subscriptions.
- Subscription Guides – We love subscriptions and believe you should have the latest guides on what it is and if it is worth it.
- What Is ScribePay – For new ScribePay members, this is an excellent resource to help you better understand how ScribePay works and learn more about our features, products, and tools.
If you’re still having trouble after exploring the resources above, reach out to ScribePay’s customer support. We’re more than happy to answer your questions.
